Returns and reprints
Everything is printed for you after you order it, so we can’t take it back for a change of mind or the wrong size. If your order arrives damaged or misprinted, or isn’t what you ordered, we reprint it or refund you.
How to tell us
Email orders@ezolv.com within 30 days of delivery. Include your order number and a photo that shows the problem. For a wrong item, add a photo of the label too. You don’t need to send anything back.
What we put right
- Damage in transit.
- A misprint: the picture in the wrong place, smudged, faded, or not the one you uploaded.
- The wrong product, color or size compared with your order.
- A package lost on the way. If tracking stops moving, or says delivered and you don’t have it, email us and we’ll chase it with the print shop and the carrier.
What we can’t
- A size or color you chose and don’t like. Each product page lists every size and color before you order.
- A blurry print from a picture the designer said was too small or soft.
- Small color differences between a screen and the printed product. Ink on fabric never matches a lit screen exactly.
- An order sent to a wrong address you entered. Email us anyway and we’ll see what can be done.
Store owners
If you sell through a Quick Elements store, the same applies to orders from your store: we reprint the order or refund what you paid us. Your own customers’ returns and refunds are up to your store’s policy.